Privacy Policy

Lestari Tempo ("we", "us", "our") is committed to handling the personal information of those who contact us or use our services responsibly. This policy describes what data we collect, how we use it, and the rights you have in relation to it.

Our services are based in Malaysia and this policy is prepared in accordance with the Personal Data Protection Act 2010 (PDPA) of Malaysia. If you have any questions about how we handle your data, please contact us at [email protected].

1. Data We Collect

We collect personal data that you provide directly to us through the contact form on our website or by telephone or email. This includes:

• Your name
• Email address
• Telephone number (if provided)
• Information about the watch you wish to have serviced (brand, condition, concerns)
• Any other information you choose to include in your message

We also collect limited non-personal data through cookies and analytics tools when you visit our website. Please see our Cookie Policy for details.

2. Legal Basis for Processing

Under the PDPA 2010, we process your personal data on the following bases:

• Contract performance: when we need your information to respond to an enquiry, provide a quote, or carry out a service you have requested.
• Consent: when you submit our contact form, you consent to us using that information to respond to your enquiry.
• Legitimate interest: to operate, maintain, and improve our workshop services.

3. How We Use Your Data

We use the personal data you provide to:

• Respond to your enquiry or service request
• Prepare intake assessments and service records
• Communicate updates during and after service
• Issue invoices and record transactions
• Comply with applicable Malaysian law

We do not use your personal data for marketing purposes without your explicit consent, and we do not sell or share your data with third parties for commercial use.

4. Data Retention

We retain personal data and service records for a period of five years following the completion of a service. This allows us to reference service history if you return a piece for further work. After this period, records are securely deleted.

5. Data Protection Measures

We take reasonable steps to protect personal data from unauthorised access, alteration, or disclosure. Measures include:

• Storing service records in password-protected systems
• Restricting access to personal data to workshop staff only
• Using secure email communication for correspondence

In the event of a data breach that affects your rights and freedoms, we will notify you and the relevant authority within 72 hours of becoming aware of the breach, where this is required under applicable law.

6. Cookies

Our website uses cookies to understand how visitors use the site. Essential cookies are necessary for the site to function. Optional analytics and preference cookies are only placed if you consent. For full details, please see our Cookie Policy.

7. Third-Party Services

Our website may use Google Analytics to understand traffic patterns. Google processes data in accordance with its own privacy policy. We do not share your personal contact data with Google or any other third party.

Our website may contain links to external sites. We are not responsible for the privacy practices of those sites and encourage you to read their policies separately.

8. Your Rights Under Malaysian Law

Under the Personal Data Protection Act 2010, you have the right to:

• Access the personal data we hold about you
• Correct any inaccurate or incomplete data
• Withdraw consent to processing where consent is the legal basis
• Request deletion of your data, subject to retention obligations
• Object to processing in certain circumstances

To exercise any of these rights, contact us at [email protected]. We will respond within 21 days of receiving a valid request.

If you believe we have not handled your data appropriately, you may lodge a complaint with the Department of Personal Data Protection Malaysia (JPDP).

9. Children's Privacy

Our services are intended for individuals aged 18 and over. We do not knowingly collect personal data from individuals under the age of 18. If you believe a minor has submitted data through our site, please contact us so we can remove it promptly.

10. Changes to This Policy

We may update this policy from time to time. When we do, the revised date at the top of this page will be updated. We recommend checking this page periodically. Continued use of our contact form or services after an update constitutes acceptance of the revised policy.

11. Contact

For any privacy-related enquiries, please contact:

Lestari Tempo
12 Jalan Tiong Nam, Chow Kit
50350 Kuala Lumpur, Malaysia
Email: [email protected]
Telephone: +60 3 2693 4187